Historical Board Gaming's Shipping Prices

http://www.historicalboardgaming.com/Battle-Pieces–WW2-French-Set-Pre-Order_p_1669.html

Hi All,

Following on from a post on the Website/Forum Discussion topic, I thought I’d share an experience of an order with Field Marshal Games, certainly not to discourage others from ordering, but rather as something to consider if deemed helpful.

Last year I expressed interest to FMG in placing an order for each of the 11 dice sets, the IPC certificates and cardboard dice tower, and asked if any sort of discount would be possible as the postage was much higher than other gaming companies. Very much to FMG’s credit, they offered a $5 discount, no charge for the dice tower and to throw in an ammo pouch at no additional cost. While the total price and postage were still fairly expensive (from my perspective), I greatly appreciated the offer and it tipped the scale in favour of placing the order.

The dice sets and IPC certificates arrived, however the other two items were missing. I appreciate that these things happen - though it took several e-mails; FMG inferring interference by customs; assurance that the items has been packed with the others; and an e-mail from UPS [edit] confirming the delivery of the package (which was obvious, albeit minus the two items) before being told the missing items would be posted out, for which I expressed my gratitude.

After three months there was still no sign of the items, nor responses to e-mails from my home or work e-mail. Only after posting on a&a.org did communications resume, with me being informed that I had received all my original order; that the other two items were free items posted out afterwards; that they are presumed lost; and that they will not be replaced due to the cost of postage. Again, to FMG’s credit, they did offer a credit of the value of the missing items if I were to place another order.

Apologies for the long-winded post but I didn’t wish to be appear to be presenting only selected information, or to not acknowledge FMG’s attempts at customer service. Yet while the items were stated as free, the original agreement was a transaction of $x total for a total number of products, and while the money was charged, not all the product will be received. I appreciate that sometimes items are missed in packing, or are lost in transit, though perhaps an acknowledgment of this and a more concerted effort to resolve the matter much earlier on would have reduced some disappointment in the apparent deflection and poor communication.

I can appreciate that it is not economically feasible for FMG to send out replacement items, and while the experience has deterred me personally from placing future orders, in no way am I suggesting others should not place an order with FMG - the dice and certificates are great products and as mentioned earlier in this post, the early offers to entice me to place the order were genuinely appreciated. Rather, my intent was to note that unreliable postage and poor communications have been issues (if uncommon) that some may wish to consider. I hope I have communicated clearly and fairly.

Thankyou for your time and kind regards,
Ian.

This game has been sold.

Hello Gamers,
    HAPPY NEW YEAR from FMG.  As part of the “re-launch” of Field Marshal Games for 2014 we have redesigned our Main page.

You will now find the site easier to navigate and will have more NEWS and UPDATES.  We are excited about 2014, leaving the dark times of 2012/2013 behind us.  We have plans for new products, and will continue to carry your favorite products from our other community supporters (HBG / IWNGU).

There are many links to this great forum, and to the TripleA community on our main page so we can forward more of our traffic here and swell the ranks of this great community.

Check out our site and see our new look!

Tanks

Jeremy

http://www.fieldmarshalgames.com/

Curious to see if anybody is selling any of their first edition set.  Realize you probably wouldn’t sell all the pieces to it, but looking to at least acquire the boards (don’t have to be in the greatest of shape, but pics would be nice) and any pieces you would be willing to include (for countries like France, ANZAC, Italy, China for sure, and any other major powers would help) would be also desired.  PM me with info.  Also, if you can’t send to FPO/APO, it’s going to be too much trouble/costly, but thanks anyways.  In return, I’ll send you a command ballcap, ship’s coin, and a ship’s belt buckle via mail, and send you the money via paypal.

Hello all,

As we are moving into a NEW YEAR, I wanted to take this opportunity to bring you up-to-date on the situation here at FMG.  I also wanted to make a few announcements regarding our current projects and what to expect from us in 2013, and an apology for the HORRIBLE last half of 2012.

THE SITUATION

The situation is very bleak for FMG at the current time.  After the Chinese company closed and ran off with our investment money, the company is now over 20K in debt.  All our moulds and products produced in 2012 have been lost and we have nothing to show for the hard work and expense.

This is heartbreaking for us as we have invested over two years of profit into these projects as well as made personal investments in them.  Both Aaron and I are now faced with personal debt and a company that is massively in the RED.  At this time we can not give any ETA on future product releases as we need to recoup from the losses of 2012 and just try to keep the company from going under.

AN APOLOGY TO OUR CUSTOMERS

There is really no excuse for the lack of communication and poor service we have given our customers over the past months.  Communication has been spotty - Shipping has been slow - community involvement has been non-existent.  I must take personal blame for this and take all flack that is due….   I have been so discouraged and depressed about the situation that at times I have avoided it.  This has not been fair to any of our long time customers and friends and for this I apologize.

Having worked so hard for so long I am sure you know that this has not been the case over the many years that I have been part of this community.  Watching the near destruction of FMG and trying to crawl out of a financial �bomb crater� has taken it�s toll.  Please accept my personal apologies and commitment to reversing this recent trend.

THE GOOD NEWS - OUR ALLIES

We would like to thank Coach from HBG for his support through this difficult period.  He and I have spoken several times and was the one person I could share the gory details of the crisis with.  Many thanks to Coach and HBG for continuing to carry the torch as FMG faces this difficult period.

In late 2012 Coach approached me and suggested that he could help with the situation by filling all of the GERMANY pre-orders for us with HBG product.  As FMG can not give any firm release date on GERMANY at this time I would like to offer this to those of you that can no longer wait on a return of this investment.  I have provided HBG with a list of customer pre-orders and they will issue you a SITE CREDIT to purchase some of the awesome new products they have in exchange for your FMG pre-order.

Please contact HBG via e-mail or PM to have your FMG pre-order turned into HBG site credit.

�……

We would also like to thank IWNGU.com and DJENSEN for their continued support.  Without the support of our friends here on AAA.org, FMG would never have happened in the first place.  So we would like to thank each one of YOU!

WHAT TO EXPECT IN 2013

As you can gather from the above, we will be regrouping in 2013 and trying to get FMG back on track.  This will be difficult given the debt and the lack of new product, but it will be our number one priority.  I will keep the community posted on progress as we pull out of this crisis.

We will continue to ship orders and make every effort to bring the great customer service that FMG had been known for in the past.  Our products will also be available from the two official distributors HistoricalBoardGaming.com and IWNGU.com.

One way or another we will be hosting FMGC 2013 in the late summer.  We have been in talks with IWNGU to co-host this event as it has been so popular with the community in the North.  Once this is all sorted out there will be an announcement.

IN CONCLUSION

We started the FMG project because we love the Hobby.  Like Coach and others, it is our passion for the game that we keeps us going.  We will make every effort to keep FMG alive and hope that by the end of the year things will return to normal.

We apologize for the disruption that this crisis may have caused to our friends and customers.

We thank those of you for your support through the years and your continued faith in us.

Let�s hope 2013 is the turn around year, I would like to wish you all a very HAPPY NEW YEAR

Field Marshal Jeremy

coolstuffinc is having a 10%off sale…Thinking about buying 2nd ed. new now might be the time…

reg price for both :$118
today’s price: $105 shipped free