Experience with FMG?

Table Tactics pieces sold.

We have a holiday blowout sale happening on all Field Marshal Games A&A Accessories!

10-50% off all FMG Accessories from now until Jan 31, 2019, while supplies last!

http://iwillnevergrowup.com/shop/FMG_ACCESSORIES

Note: FMG WW1 and WW2 Combat Dice are being re-stocked by Dec 1

PSA: Current rotating strikes with Canada Post combined with IWNGU moving to a new location on December 1 may cause slight delays in your orders delivery. No deliveries will be packed and/or shipped during the weekend of Nov 30-Dec 3 due to the relocation.

@IWillNeverGrowUp:

We’ve been asked this a couple of times. We have the authority to do whatever we want with the stock that we have. The issue arises when we do this and end up with a ton of individual pieces that (for whatever reasons) don’t sell yet we’ve paid for them as full sets. It’s a potential inventory nightmare for a small hobby company with limited funds.

It’s possible that we may be able to if we can figure out a way to do it well and not take a big hit on it. That’s going to take some time though. Really it’s mostly just the potential dead inventory issue. If we could perhaps get an idea of what people want most and/or what they do not want at all in those sets, it may make it easier. Perhaps I’ll have to make a poll on it in the near future!

I certainly understand and figured that may be the case. Thanks for the info. If you make a poll, I will definitely vote.

These are still available on FMG’s store but only in a much reduced offering… Since I’m only really after a few of the pieces to mix in with E40 second ed sculpts I can’t justify the current retail prices…

Anybody got more that they want and want to trade off a few?

Hi All,

Following on from a post on the Website/Forum Discussion topic, I thought I’d share an experience of an order with Field Marshal Games, certainly not to discourage others from ordering, but rather as something to consider if deemed helpful.

Last year I expressed interest to FMG in placing an order for each of the 11 dice sets, the IPC certificates and cardboard dice tower, and asked if any sort of discount would be possible as the postage was much higher than other gaming companies. Very much to FMG’s credit, they offered a $5 discount, no charge for the dice tower and to throw in an ammo pouch at no additional cost. While the total price and postage were still fairly expensive (from my perspective), I greatly appreciated the offer and it tipped the scale in favour of placing the order.

The dice sets and IPC certificates arrived, however the other two items were missing. I appreciate that these things happen - though it took several e-mails; FMG inferring interference by customs; assurance that the items has been packed with the others; and an e-mail from UPS [edit] confirming the delivery of the package (which was obvious, albeit minus the two items) before being told the missing items would be posted out, for which I expressed my gratitude.

After three months there was still no sign of the items, nor responses to e-mails from my home or work e-mail. Only after posting on a&a.org did communications resume, with me being informed that I had received all my original order; that the other two items were free items posted out afterwards; that they are presumed lost; and that they will not be replaced due to the cost of postage. Again, to FMG’s credit, they did offer a credit of the value of the missing items if I were to place another order.

Apologies for the long-winded post but I didn’t wish to be appear to be presenting only selected information, or to not acknowledge FMG’s attempts at customer service. Yet while the items were stated as free, the original agreement was a transaction of $x total for a total number of products, and while the money was charged, not all the product will be received. I appreciate that sometimes items are missed in packing, or are lost in transit, though perhaps an acknowledgment of this and a more concerted effort to resolve the matter much earlier on would have reduced some disappointment in the apparent deflection and poor communication.

I can appreciate that it is not economically feasible for FMG to send out replacement items, and while the experience has deterred me personally from placing future orders, in no way am I suggesting others should not place an order with FMG - the dice and certificates are great products and as mentioned earlier in this post, the early offers to entice me to place the order were genuinely appreciated. Rather, my intent was to note that unreliable postage and poor communications have been issues (if uncommon) that some may wish to consider. I hope I have communicated clearly and fairly.

Thankyou for your time and kind regards,
Ian.

never mind I found the thread about FMG flight stands.

My son’s 11th birthday is coming up and I would like to get him a set of FMG combat dice.  Problem is that FMG is sold out of the US and Britain dice (which are his two favorite countries to play).  Sooo… does anyone have some US or Britain combat dice that they are willing to sell?  If you do, I would also consider buying Russia, Japan and Germany from you if you have those available too.

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