I concur, their contact is terrible to non-existent, and they are slow to deliver… but at least they do (eventually) deliver… and for some very nice things that you can’t seem to find elsewhere (Combat Dice comes to mind)… it’s worth one poor customer service episode, and a little longer wait time to get something very nice for Axis and Allies that you will have for years… I don’t intend on dealing with FMG again, unless they offer something I can never get anywhere else… but at least they DO deliver (eventually), and I now have my Combat Dice!
P.S.
I had to toss that 7th Russian die into my “random dice collection can”… you have no idea how that 7th oddball 31st dice messes with someone suffering from acute OCD.