Andy, I would seriously consider cancelling that order if you can and getting the same set(s) of decals from Pico Armor. Pico is in the US and has a lot of Dom’s decals in stock. Six months is inexcusable.
FMG Contact Info?
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Hi all! LOOONNNGGG time lurker, first time poster.
Does anyone know what’s going on with Field Marshal Games? I’ve sent a couple of emails asking for the status of an order placed on 1/17, no response, and I left a PM here for the Field Marshal Game user (to be fair, I only just now sent the PM). I’m just wondering if they’re legit and I should be hearing from them, or just chargeback the account?
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They are legit. I’ve placed a few orders with them, and I’ve always been happy with the turn around and product.
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They’re legit (been around for several years now too), just very very slow with communications.
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They never responded to my PM, two emails to their website, or the email sent through the PayPal dispute resolution system. Guess I have to escalate it as a Paypal claim to get my refund. It is too bad, really wanted that order…
I read some old threads from years back that they were having fulfillment issues, maybe they are having problems again but to just ignore multiple emails, well, buyers beware.
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They never responded to my PM, two emails to their website, or the email sent through the PayPal dispute resolution system. Guess I have to escalate it as a Paypal claim to get my refund. It is too bad, really wanted that order…
I read some old threads from years back that they were having fulfillment issues, maybe they are having problems again but to just ignore multiple emails, well, buyers beware.
I’m very disappointed in FMG, this is all to common of a problem with them and very unprofessional.
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I opened up a Paypal claim requesting a refund. They contacted Paypal to let them know the package has been shipped (w/tracking #), so I guess we’ll see what arrives. I’ll update this thread once it arrives.
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I opened up a Paypal claim requesting a refund. They contacted Paypal to let them know the package has been shipped (w/tracking #), so I guess we’ll see what arrives. I’ll update this thread once it arrives.
I understand your frustration, the notice that your order was shipped should have came from FMG… not Paypal.
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I’ve gone out of my way to intentionally not order anything from FMG, unfortunately. Anything I’ve ever seen posted about them has been negative, so I haven’t even wanted to bother. Too bad, I’d like to spread the capital around to more than HBG and Shapeways.
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It’s weird seeing all this negativity for FMG. I’ve placed at least 5 orders with them, and everything went as smooth as could be. A buddy of mine just ordered some dice from them, and hot got them fairly fast without any hiccups.
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It’s weird seeing all this negativity for FMG. I’ve placed at least 5 orders with them, and everything went as smooth as could be. A buddy of mine just ordered some dice from them, and hot got them fairly fast without any hiccups.
Its a fact of retail sales life that people will voice complaints or issues quickly but very few will discuss the postive experiences they have had. So really, not that much of a surprise tbh.
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It’s weird seeing all this negativity for FMG. I’ve placed at least 5 orders with them, and everything went as smooth as could be. A buddy of mine just ordered some dice from them, and hot got them fairly fast without any hiccups.
Its a fact of retail sales life that people will voice complaints or issues quickly but very few will discuss the postive experiences they have had. So really, not that much of a surprise tbh.
True, however… 90% of the complaints I read are solely about lack of response and communication, which is 100% avoidable. Therefore, returning emails would eliminate much of the negativity resulting in a better business reputation.
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Well, just wanted to update, out of fairness to FMG…
Package arrived today, as ordered.
No response to email, no response to my Paypal complaint, no response to my IM, and almost a month after being ordered… it’s here.
SO, if you’re patient and trusting, probably safe to order … but not the kind of company for me.
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@Young:
It’s weird seeing all this negativity for FMG. Â I’ve placed at least 5 orders with them, and everything went as smooth as could be. Â A buddy of mine just ordered some dice from them, and hot got them fairly fast without any hiccups.
Its a fact of retail sales life that people will voice complaints or issues quickly but very few will discuss the postive experiences they have had. So really, not that much of a surprise tbh.
True, however… 90% of the complaints I read are solely about lack of response and communication, which is 100% avoidable. Therefore, returning emails would eliminate much of the negativity resulting in a better business reputation.
Absolutely.
All I’m saying is that we hear the squeaky wheel more than the satisfied customers though. If someone has 100 sales a week and 1 of those has an issue, chances are we will hear about the 1. The other 99 typically just go about their day blissfully unaware of any issues.
I am in no way defending a lack of communication (I would hope there have been no complaints about our communications as I’m pretty on top of it), just responding to the surprise about hearing negativity about (insert company name here).
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Well, just wanted to update, out of fairness to FMG…
Package arrived today, as ordered.
No response to email, no response to my Paypal complaint, no response to my IM, and almost a month after being ordered…Â it’s here.
SO, if you’re patient and trusting, probably safe to order … but not the kind of company for me.
Good to hear you got your order, even with delays and issues!
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@Young:
It’s weird seeing all this negativity for FMG. � I’ve placed at least 5 orders with them, and everything went as smooth as could be. � A buddy of mine just ordered some dice from them, and hot got them fairly fast without any hiccups.
Its a fact of retail sales life that people will voice complaints or issues quickly but very few will discuss the postive experiences they have had. So really, not that much of a surprise tbh.
True, however… 90% of the complaints I read are solely about lack of response and communication, which is 100% avoidable. Therefore, returning emails would eliminate much of the negativity resulting in a better business reputation.
Absolutely.
All I’m saying is that we hear the squeaky wheel more than the satisfied customers though. If someone has 100 sales a week and 1 of those has an issue, chances are we will hear about the 1. The other 99 typically just go about their day blissfully unaware of any issues.
I am in no way defending a lack of communication (I would hope there have been no complaints about our communications as I’m pretty on top of it), just responding to the surprise about hearing negativity about (insert company name here).
Yep, that’s how the world is today… for sure. All I know is, if I were FMG I would hire IWNGU to handle my PR department… that’s also for sure.
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Well I didn’t notice this thread till after I ordered from FMG… I ordered a set of Combat Dice from them this weekend, so we’ll see how well/quickly the turnaround is… I found it odd HBG showed sold-out on Combat Dice while FMG showed a bunch in-stock. So, I guess I wait and see how this order goes.
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As I stated previously, I have never had problems with FMG. And, I have ordered from them about a half a dozen times. Please let us know about your experience.
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I’ll be sure to report my experience… most “modern on-line sellers” these days e-mail you when they receive your order, e-mail you when payment is accepted, e-mail when it’s shipped and/or provide a tracking number… from what I read here, seems people are getting their packages eventually, just without any notifications. I have placed my order, and they acknowledged payment… so I guess i’ll just wait and see when I get it without notification(s)? :? :-D
I will post results just to ease minds.
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I just want to mention this, I ordered combat dice from FMG a week ago (last weekend), I was charged immediately… nothing heard since… this weekend (literally 7 days later), I just received a tracking number for shipment from FMG… so, kinda in-keeping with what has been previously said… looks like they’re not swift with orders, or talky with e-mails, but it would seem you do eventually get what you ordered… so many people say bad things about experiences, just want to say its not all bad… looks like I will be getting my combat dice! (eventually).
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Okay… been about two weeks, but I did get my complete order from FMG… including the canvas pouch to hold them in… however, they did dork up my order and now i’m mad… I ordered 30 dice (6 for each of the five countries), but I ended up with 31 dice… I got 7 Russian dice, so now my symmetry is all messed up! :-D
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