Getting extra pieces?

[Variable]

Here’s my email to them:

"Hello again,

I purchased Pacific 1940 a few days ago and understand I need to register here to receive the corrected charts for the game. Is there anyway to also get corrected box tops for the new setup info? And, like everyone else, I will ask for a few extra Japanese Tactical bombers as well.

Thank you for your help."

[Butcher]

Here is the email I just sent to WOTC:

"Hello,

The copy of Axis and Allies Pacific 1940 I purchased has several components with errors. The battlestrip included appears to be for a different version of Axis and Allies, and I found out that the set-up information on the United States and ANZAC boxes is wrong. I was wondering how I could get a correct battlestrip and boxes. Also, would it be possible for me to get more Japanese tactical bomber pieces, as there are not enough pieces for me to move the existing ones apart or buy more?

Thank you"

I wonder how many people have to ask for more tac bombers before WOTC gives in?

[molinar13]

Im not sure if they even care but it’s worth trying. When you get your response, if you want, please post them here.

[thenorthman]

I just emailed them as well.

While I do not like the card board components I can also live with them.

I do not mind the no money either.

But to have incorrect information on the set up boards and battle strip is just crazy.  Poor quality control.

Sean

[RJL518]

Hello…i’m the guy who said that WOTC was going to send me extra pieces…i asked for six more tac bombers and mech inf for the Japanese and US only… as well as the new battlestrip…now they havent sent me anything yet…but when they do…i will post to the forum…

of course…i will keep on them until they do send me what they said they would…

[A Former User]

@skinny1:

I just sent WotC another email explaining that I would like enough pieces to set up the game with the option of being able to purchase any piece in the first couple of rounds and for the price that I paid for this game I do not believe that it is an unreasonable request. I also told them that I understand using the cardboard pieces and choosing a battle strip instead of the battle board, and not providing IPCs to cut down on costs but there should be enough pieces provided. Can’t wait for their response.

Here is the response that I received:

How many tactical bombers did you receive? When we played the game ourselves, there seemed to be enough to play with. You do have to use the gray chips whenever you have more than one on a territory, but that’s the way Axis and Allies has always been, there’s no change in that respect.

Here is my response:

I received 6 tactical bombers for Japan. The problem is that I can’t split the tac bombers in Japan or Manchuria because there are no additional tac bombers to use. I can’t move the 2 in Manchuria to separate locations because 1 tac bomber with a chip under it. Same for the 4 in Japan. There should be more tac bombers included for these types of scenarios. A few more tactical bombers for Japan would be great.

Also, since the rules errata was released, will there be updated rule books going out and new set up boxes for the United States and ANZAC?

Thanks,

I really can’t wait for the next response. Everyone should flood their customer service inbox with these requests. There is strength in numbers. Here is the email address:

wizardscusthelp@wizards.com

[lozmoid]

Good work skinny1.  :-) And thanks for the email address. I think I will send them an email of a similar nature, and I don’t even have the game yet! We must bombard them with requests/concerns/complaints; maybe there is light at the end of the tunnel!

[Sergente_nella_neve]

I just sent the same e-mail already sent by Blutcher to the e-mail address reported by skinny1.

[spacemarine17]

Awesome, thanks. I’m definitely emailing them.

Good work!

[Variable]

I’m betting we can actually make this happen! They already regard this forum as one of their biggest fan bases for A&A (link on their site). IF enough of us complain and are adamant about it, they may eventually concede.

I haven’t been over to Larry’s site lately - is there anyone who’s asked him how many TB he used to play the game? Krieg, did you guys only use 6 TBs? And what about the global game? We will get X2 of all US and UK units but only X1 of everyone else. A bit strange if you ask me…

[wojo]

I’ve been coming here and lurking for a little while now.  This is the site where I first learned of both P40 and E40 and was excited about being able to expand the A&A experience for myself.  With the problems I’ve heard of with this printing of the game I think I’ll wait and see if they fix things in the second printing.

I myself don’t have a problem with using the markers as I find the regular game board can get quite overcrowded and I can understand the need for cost cutting, they are after all running a business and need to make a profit.  Misprints for setup, stats, the wrong battle strip plus the problem of not having enough pieces for splitting your forces or trying different tactics isn’t cost cutting but poor quality.  That is not good business and also hurts their profit.  Win my money back WOTC!

[Variable]

Here’s my email to them:
@Variable:

"Hello again,

I purchased Pacific 1940 a few days ago and understand I need to register here to receive the corrected charts for the game. Is there anyway to also get corrected box tops for the new setup info? And, like everyone else, I will ask for a few extra Japanese Tactical bombers as well.

Thank you for your help."

…and here is their response. This is NOT A JOKE. I have not altered the message at all. I think this shows where the communication beakdown occurs between us and WOTC:

Hello,

The Axis & Allies: Pacific 1940 game has a known issue where the Battle Strip is misprinted and the Japanese Bombers. Some of numbers are wrong or missing. While we don’t have any correct Battle Strips available for replacement at this time, we do expect to receive them by February. Please reply with the following information so we can make sure to send you a correct Battle Strip when we get them in:

First Name:
Last Name:
Address:
City:
State:
Zip Code:
Phone Number (with area code):

In the mean time, the correct information is the provided in both the rule-book and the game board itself.

We very much appreciate your patience and understanding in this matter.
We would appreciate your feedback on the service we are providing you. Please click here to fill out a short questionnaire.

To login to your account, or update your question please click here.

Jamie
Online Response Crew
Wizards of the Coast
1-800-324-6496 (US and Canada)
425-204-8069 (From all other countries)
Monday-Friday 9am-6pm PST / 12pm-9pm EST
Saturday-Sunday 10am-4pm PST / 1pm-7pm EST

Now, did they just ADMIT there is an issue with the number of Tac Bombers?

[thenorthman]

I got the same message and gave them my address.  We will see what happens.

Sean

[MaherC]

I would mention (like I did) that you are less likely to drop another 90$ on Europe if this is what we can expect.

[Imperious Leader]

I’ve added you to the list for the corrected battle strips. Those should starting getting sent out in February, when we expect to receive the corrected ones.

As for the bombers and mechanized infantry, unfortunately you did receive the correct number of those pieces and as such I’m not able to send any more out. We are letting the A&A team know that a lot of customers are frustrated by the smaller amounts, and may be able to get extras of those to send out in the future.

Thanks,

We would appreciate your feedback on the service we are providing you. Please click here to fill out a short questionnaire.

To login to your account, or update your question please click here.

Josh
Online Response Crew
Wizards of the Coast
1-800-324-6496 (US and Canada)
425-204-8069 (From all other countries)
Monday-Friday 9am-6pm PST / 12pm-9pm EST
Saturday-Sunday 10am-4pm PST / 1pm-7pm EST

[molinar13]

I sent off my e-mail today, hopefully i will get the same response as you guys. Well at least they are admitting they made mistakes. We’ll see how they fix it.

[Lord Morfo]

Here is the email I sent them, followed by their reply.

Hello,
I am contacting you in regards to the game Axis and Allies Pacific 1940. I
received this game for Christmas, and am currently about halfway thru my
first game. So far, I have been very impressed with the gameplay. I think
the diplomatic situation adds a very nice mechanic, and I also enjoy the
added strategic element of the naval/airbases. At first, I was a little
dissappointed with the cardboard markers for the ICs, AA guns, and
naval/airbases, but after playing with them, I have decided that it is nice
not having the board quite so visually cluttered. One thing I do have to
complain about, however, is the lack of Japanese tactical bombers. There are
enough to start with, if you use plastic markers, but if and when the Jap
player splits his forces, there just are not enough minatures to go
around. How should I go about getting more tac bombers?
Thank you for your help,
Adam Ensz

Hi Adam,

I apologize that you feel you have insufficient pieces for Japan. Unfortunately, the amount provided is the correct number of pieces. However, we are in communication with the Axis and Allies team to see if there is any way to provide more of the pieces as this appears to be a common concern. At this time, we do not have more pieces to provide. I will pass your feedback on to the appropriate people.

Please let me know if you need anymore help!

Sound like there may be hope! ;-)

[Butcher]

I got a response from WOTC today:

Hello,

The Axis & Allies: Pacific 1940 game has a known issue where the Battle Strip is misprinted. Some of numbers are wrong or missing. While we don’t have any correct Battle Strips available for replacement at this time, we do expect to receive them by February. Please reply with the following information so we can make sure to send you a correct Battle Strip when we get them in:

First Name:
Last Name:
Address:
City:
State:
Zip Code:
Phone Number (with area code):

In the mean time, the correct information is the provided in both the rulebook and the game board itself.

We very much appreciate your patience and understanding in this matter.

There is no mention of the boxes with incorrect set-ups or Japanese tac bomber pieces that I had requested information on.

[Guest]

@Butcher:

There is no mention of the boxes with incorrect set-ups or Japanese tac bomber pieces that I had requested information on.

There is also no mention of all the typos and corrections to the rules.

Just when do you think we will get the official release of “Encyclopaedia Errataca” anyway.

[thenorthman]

@Imperious:

I’ve added you to the list for the corrected battle strips. Those should starting getting sent out in February, when we expect to receive the corrected ones.

As for the bombers and mechanized infantry, unfortunately you did receive the correct number of those pieces and as such I’m not able to send any more out. We are letting the A&A team know that a lot of customers are frustrated by the smaller amounts, and may be able to get extras of those to send out in the future.

Thanks,

We would appreciate your feedback on the service we are providing you. Please click here to fill out a short questionnaire.

To login to your account, or update your question please click here.

Josh
Online Response Crew
Wizards of the Coast
1-800-324-6496 (US and Canada)
425-204-8069 (From all other countries)
Monday-Friday 9am-6pm PST / 12pm-9pm EST
Saturday-Sunday 10am-4pm PST / 1pm-7pm EST

THis was encouraging as well.  I got the same response after I sent my address to them.

Sean