Wizard of the coast is sending out additional playing pieces

Wow, that sucks.  I spent over $50 from Field Marshal Games to supplement my markers, chips and game pieces.  Ouch.

I wrote them a letter a while back about too few pieces and they sent me out whatever I wanted no questions asked.  They provided excellent customer service in my book.

Just emailed wotc myself, will post results

Here’s the email that I sent them.  They sent me not just a few chips but an entire bag of chips.  Of course, I sent them a warm thank you after the pieces arrived too.  Feel free to use the text as a guide if any of you folks are interested in doing so.

Dear sirs and madams,

I recently bought Axis & Allies 1914 and found out that there are just enough playing pieces for initial setup but not for playing the game. I have been a fan of the title since its inception in 1984 and have bought almost every edition published over the years. While this game is loads of fun, it would be really nice if you could send me the following additional pieces in order to facilitate easier gameplay and eliminate the frustration associated with the lack of pieces included:

• 4 German Infantry
• 4 British Infantry
• 2 German Artillery
• Some extra chips

My address is:

(Your address here)

Thank you in advance for any support that you can provide and I look forward to future releases!

Sincerely,

(Your name here)

I sent an email too. The response was quick and polite and they mentioned they would send more pieces. I was annoyed a bit by them quoting page five about using slips of paper blah blah blah.

I am so far happy with the result as they are supposed to send me more units. I did comment in the feed back that I was helped more than adequately but, that as a long time player of A&A they have come up short a few times in quality and quantity in some editions of the game.

I also mentioned that at the suggested price point I would expect better. I also gave examples from companies like Fantasy Flight Games. They sell games at similar price points a consistently have very high quality materials and plenty of components to play the game.

I was actually happy with the results thus far and quite surprised they offered to send me pieces that should’ve been there in the first place.

Thanks for the info, just wrote to get mine! :-D

I can attest that this works!

WOTC must be getting swamped with unsatisfied customers regarding 1914, the response i got today said that
“…due to the volume of these types of orders that have been placed over the last few weeks we are currently on backorder to send these items out…”

I was told that i will receive mine as soon as the product becomes available.

Lets hope that the bigwigs over at WOTC learned something, and in the future we need not to jump through hoops just to play a complete game.
I’m also pleasantly surprised at the response so far, but will hold my fingers crossed untill i actually get something.

@Uncrustable:

WOTC must be getting swamped with unsatisfied customers regarding 1914, the response i got today said that
“…due to the volume of these types of orders that have been placed over the last few weeks we are currently on backorder to send these items out…”

I was told that i will receive mine as soon as the product becomes available.

Lets hope that the bigwigs over at WOTC learned something, and in the future we need not to jump through hoops just to play a complete game.
I’m also pleasantly surprised at the response so far, but will hold my fingers crossed untill i actually get something.

Yeah they told me seven to ten business days. I’ll bet a ton of people have asked for these. Someone a while ago emailed them after the game first came out and they told them basically “oh well”.

The only reason I emailed them is because of this thread. I wasn’t too rude but I wasn’t too nice either. Had it not been for this thread I thought they would have just said “too bad, there’s enough pieces”. in a way I did get that response they out of courtesy that they would ship me some extra parts.

I’m sure you’ll get them. You’re right though they probably got swamped. We just might get enough pieces if they ever make a Second Edition.

GOT mine pieces.Very happy.Been waiting since 22nd of october till today.(living in UK).Plenty of them.

‘’…Thank you so much for your support…‘’

I am glad for you, Dukla passer. I am in England, so did not think it was worth the bother of asking for them!

Recieved my pieces yesterday.
Just in time for an all nighter of 1914!

6 INF, 5 ART, 2 tanks, 2 fighters, 2 subs, 3 cruisers, 3 transports and 2 battleships for each nation.
Along with 10 dark and 20 light chips of each color

Kudos to WOTC

Maybe in the future they won’t be so cheap with how many pieces they package with their games

Called WOTC again. It appears they are really backed up. I was told mine would be shipped at the end of this week.

I did the same thing… sent an email about the extra pieces… within an hour had 3 different communications with them and they said I should receive the extra pieces with 5-10 days… just got them today after only 3 days… got a mix of everything including blue and red chips… now it looks like plenty to play with

Geez, after reading this thread, I’m kinda glad I didn’t rush out to buy AA1914. Not having enough pieces would’ve just pissed me off. I will just stick to G40 for now.

@jluna1273:

Geez, after reading this thread, I’m kinda glad I didn’t rush out to buy AA1914. Not having enough pieces would’ve just pissed me off. I will just stick to G40 for now.

It’s not a bad game. You can play it “as-is”. I’d say buy it as a collector myself. However, it does have some issues. I’m interested more in IL’s WWI game more.

E-mailed them twice and have been told they are out of stock and don’t know when they will have more in.
My original request was Nov 8th and these replies are from yesterday.
:x
I’m not holding my breath that there will be any more replacement/upgrade packs being shipped out.
That will teach me to buy before reviews are posted about an A&A game. :-(
A&A is becoming a 2nd edition purchase company. Sad.
Robert

With all the complaints they are getting they’ll prob just scrap 1914 altogether
Though it is a direct result of WOTC being cheap and lazy…clearly wasn’t play tested well and severely skimped on pieces

I do not think it is playable as is, as by round 3 your about out of several different prices, by round 5 the fun is almost completely sucked out by running out of several different types of pieces constantly