Per an email I received a little while ago:
**Hello The Big “E”(I change the name for this post…lol…they didn’t actually refer to me as the Big “E”),
Thanks for that follow up. I have submitted an order to be fulfilled by our Product Replacement Team. You should receive your replacement pieces in the next couple of weeks, possibly even sooner!
If you have any further questions, please feel free to reply back to this email, or reach us at the contact information linked below. We’ll be happy to help you out however we can.**
So WotC customer support is indeed up to snuff and helpful and accommodating. That’s very reassuring. Not all gaming companies out there are as good!