• Sponsor '17 TripleA '11 '10

    @Yavid:

    I hope you realize that it was 100% meant to be helpful

    For sure! On the contrary, I’m happy you pointed it out. I simply didn’t realize that people were banking on the date since no pre-order had be done yet. No worries! We’re always looking for ways to improve. If that means changing the wording on our site helps, I have no problem doing that. It’s actually a good time to catch me since I’m going through some other stuff on the site too. Thanks Yavid!

  • Customizer

    @Yavid:

    can i make a suggestion for the future?

    Now you can take this with a gain of salt if you like but don’t give a release date until you’re 95% you’ll make the date. It’s frusrating as a customer to hear about delays and it must be frustrating on your end to hear the same question of when when when all the time. Speak in vague statements like mid-summer, early next year, in time for X-mas. Once you get to a point your sure you can make a date, set the date and do an announcement. Telling us every peice that will be in the set, all the colors it will be done it and the date it will be availible. Until the annoucement stick to the “We are working on a French set it, It should be out early winter in time for x-mas. We would like your input on what to include.” It will help generate buzz about the set’s release and as we get closer to the day build antipation. Knowing that there will be no delay.

    Well said.

  • '16 Customizer

    I must say, when you guys release pics of the pieces, or even a list of pieces, it makes my heart speed up a bit with excitement  :-D And I really appreciate the fact that you let us give input in the pieces you create… it really brings a whole new aspect of customer service. Thanks!!

    And yes, quality over speed!


  • I love the openess HBG operates on but rule number 1 of customer service is never do anything you have to apologize for later. And that applies here with delays. If you don’t tell the customers a release date, it’s the date part that’s important here, then you don’t have to apologize when you miss it. You give a release date when nothing short of a fire or explosion will keep you from making your date. I realize that it’s not a release date but a target date but a date is a date. I’m being alittle bit of a smarta** here but its all true info. I love love love that it’s such an open conversation to make sure everyone is as happy as can be never stop doing that EVER!!!


  • i personally like the target dates. i think there have been a couple of times when the pieces came in before the set target date, so it just works both ways


  • Gentlemen,

    As I have said in previous posts some of us here have waited over 26 years for actual authentic looking AA playing units.  So I personally do not care how much longer it takes for Coach and Variable to produce a quality product that will give years of enjoyment to my favorite game.  Variable and Coach, keep up your excellent work and take the time you need to do the production of these new units :-D :-D :-D :-D right.

    WARRIOR888


  • some of us here have waited over 26 years for actual authentic looking AA playing units.  So I personally do not care how much longer it takes for Coach and Variable to produce a quality product that will give years of enjoyment to my favorite game.  Variable and Coach, keep up your excellent work and take the time you need to do the production of these new units grin grin grin grin right.

    i agree!


  • please keep targets dates. its better to have some idea than no idea when things are coming out

  • Customizer

    I agree. I like that you give us a date to look forward to, even if it doesn’t always happen. You’ve never missed your target dates by more than a month anyway so I think that is doing pretty darn good considering all you have to deal with. If you do make your target date, then of course that is great. If not, sure there will be disappointment but it’s minor and we can deal with it. Especially since we all know it will just be a couple more weeks or so, a month max, and we will be enjoying a new set of great pieces.

    I would rather see an actual date than something vague like “sometime in July” or “sometime during the summer”. That’s too vague.


  • Oh i love that the new Russian set “target date” is July. It gives me a good reason to check the site everyday.


  • i’m changing my mind i want the Vickers Wellington over the short sterling


  • @Yavid:

    i’m changing my mind i want the Vickers Wellington over the short sterling

    I agree: give eveyone a medium bomber first.  I’ve already created a tentative plan for a distinction between mediums and heavies…


  • @DrLarsen:

    @Yavid:

    i’m changing my mind i want the Vickers Wellington over the short sterling

    I agree: give eveyone a medium bomber first.  I’ve already created a tentative plan for a distinction between mediums and heavies…

    lol i already have a plan to for a distinction between 2 and 4 engine bombers and the only stopping me is a lack of a 2 engine bomber from the UK


  • So how were you thinking about making the distinction?

  • Customizer

    So, are there any pics of the new german sets?


  • @DrLarsen:

    So how were you thinking about making the distinction?

    I was going to try having the 2 engine bombers be the OOB bombers and 4 engine a tech unit (working on coming up with a better tech system) with longer range and alittle more fire power. I was going to try folding long range aircraft and heavy bombers into one tech and have it be 4 engine bombers and see how that works

  • Customizer

    Transports
    Gliders
    Bunkers
    Landing craft
    Super fortresses
    B36
    Jet fighters


  • Well when you do the UK set, have Canadian and Indian colonial troops to placate a few people.

  • '12

    Thats a great idea IL


  • @Imperious:

    Well when you do the UK set, have Canadian and Indian colonial troops to placate a few people.

    How would Canadians look different from Brits?

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