Posts made by JuliusBorisovBeamdog

@jjwp Hello! Please open a ticket at support.beamdog.com with these details (in the Account support section), and we’ll solve this for you.

@someguy Sometimes, it’s impossible to win due to dice, true. But check out these videos on how to recover from a bad start as Allies:

https://youtu.be/8zBiNSWm_x0

https://youtu.be/Gt2Jsphp6ws

@tenshi Done!

@tenshi Hi there! Please confirm you want to merge your apple Commander Name Tenshi#2247 with PC Commander Name Tenshi#5681, Tenshi#5681 will be the only account. I can merge them manually.

Axis & Allies 1942 Online on iOS will now use Minimal High Quality Sprites by default: only unit icon sprites will be used on the game & combat boards. The setting (which players can find & tweak to their liking in Graphics -> Image Content And Resolution) will hopefully mitigate black screens and constant reloading. The Use Minimal Resources setting will also cause no animations and unit icon sprites only, but at a lower resolution than default

https://steamcommunity.com/games/898920/announcements/detail/3364767712082060600

Please update your game and let us know about your experience.

We have made the app available for sale in the App Store so our existing users can get the update. We will remove it from sale again at 2:00 PM MST. As always, you’ll be able to update the game AT ANY TIME per these instructions:
https://beamdog.atlassian.net/servicedesk/customer/portal/3/article/2655584284?src=397544773

We’ve submitted a new build to Apple.

@jy13 Yes, sure, all the gameplay in this game is asynchronous, ranked or not. Hopefully, you’ll be able to enjoy the game!

@genericgeneral Hello! We pulled the game from the store in order to fix the Black screen issue. We’re currently beta-testing the next version of the game. Fingers crossed.

iOS players who opted into the beta for the Black screen issue fix - check your emails please and respond there.

@taamvan If you follow these tips, you’ll be able to install the game if you purchased it. It doesn’t matter if you deleted or not installed the game.

https://beamdog.atlassian.net/servicedesk/customer/portal/3/article/2655584284?src=-595107826

@panther https://beamdog.atlassian.net/servicedesk/customer/portal/3/article/2655584284

@captainbubbles https://beamdog.atlassian.net/servicedesk/customer/portal/3/article/2655584284

@marcos_pontus said in I need help BAD:

M_P2

Done!

@roner said in I need help BAD:

General Rone

Which games exactly would you like to see deleted?

Just create a new Commander Name on Steam, tell me it, and I’ll merge these 2 accounts. Not sure what the issue is with merging in-game.

As for the 3 games you have, I will delete them (or some of them) if you tell me to.

@marcos_pontus Tell me your Commander Name and ID, and I’ll delete the games.

@marcos_pontus Don’t worry - you will be able to update to the latest version per that instruction even afterwards. As for those 2 hours, should be ~9am-11am MDT.

Here is what happened. We pulled AAO from the App Store to fix the Black Screen issue on iPhones and the dice animation bug on iOS 15.4.

Here is how players should be able to download the game while it is in the state where it cannot be purchased:

1. Open the App Store.
2. Open your profile using the icon in the top right.
3. Click the Purchased button.
4. Click the download icon next to Axis & Allies 1942 Online.
   (Note if you click on the title or image for our App it will take you to a page with a connection error because the store page no longer exists. You need to specifically click the download button).

However, yesterday we released a new patch - which has tentative fixes for these 2 issues - but due to how the App Store works, the patch didn’t register on the App Store because the game is pulled from it.

We will be returning the game to sale on the App Store for 2 hours today, which should register it with players as the latest version. Then we will pull it from sale again because we want to test the changes first with those of you who would like to provide some feedback (might auto-update for some, but others will be able to update to the latest version even after we pull it per the 4-point instruction above).

The game will fully return to the App Store only when we feel the quality of the iOS version is good.

@alberstol Has it unstuck later?

@barnee I would recommend watching this video: https://www.facebook.com/watch/?v=446952789235203

Also, try the in-game tutorial and read through in-game help articles.